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Certain Bicycle Model Year
2016-2017 FLOAT X2 FACTORY and PERFORMANCE SERIES SHOCKS
Voluntary Recall

READ COMPLETE RECALL INFORMATION
  • Regular mount
  • Yoke mount

IDENTIFYING YOUR SHOCK

Specified FOX Model year 2016-2017, FLOAT X2 FACTORY and PERFOMANCE Series shocks.
See detailed

  • Factory Series
  • Factory Series
  • Factory Series (2-pos adj.)
  • Performance Series
  • Performance Series
  • Performance Series (2-pos adj.)

Step 1: Enter your Serial Number

See the image to the right for serial number location, and enter it in the box below.



CONTINUE
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DOWNLOAD THE PRESS RELEASE PDF

FOR IMMEDIATE RELEASE
NOVEMBER 1, 2016

Firm's recall webpage: http://ridefox.com/recall
Firm's media contacts:
North America Media Inquiries

Mark Jordan
FOX – Global Marketing Communications Manager
(831) 740-4612
mjordan@ridefox.com

Europe, Oceania, and Asia Media Inquiries
Chris Trojer
FOX – European Marketing Manager
+49 170 8312901
c.trojer@foxracingshox.eu


U.S. Consumer Product Safety Commission – Fast Track Recall w/Health Canada

Recall Date: November 1, 2016
Recall Number: 17-022

Fox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards

Recall Summary

Name of Product: Mountain bike rear shock absorbers

Hazard: The bicycle’s rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.

Remedy: Repair

Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.

Consumer Contact: : Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday, email at recall@ridefox.com or online at http://ridefox.com and click on the recall link for more information.

Recall Details

Units: About 6,100 (in addition, about 1,200 were sold in Canada)

Description: This voluntary recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea, and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bike models can be found at http://ridefox.com/recall#brandsmodels

Incidents/Injuries: The firm has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported.

Sold at: Independent bike stores nationwide, including Jenson USA, Pro Bike Supply and Universal Cycles and online at Go-ride.com and other online bike retailers from March 2015 through September 2016. The shocks were installed as original equipment on full-suspension mountain bikes and frames sold for between about $2,700 to $10,000 and sold individually as an aftermarket accessory, for about $600.

Manufacturer: FOX Factory, Watsonville, Calif.

Manufactured in: United States

Note: Health Canada's press release is available at: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60774r-eng.php

Photos

FACTORY Series FLOAT X2

FACTORY Series FLOAT X2

PERFORMANCE  Series FLOAT X2

PERFORMANCE Series FLOAT X2

2016-2017 FACTORY Series Reservoir Decal

2016-2017 FACTORY Series Reservoir Decal

2016 PERFORMANCE Series Reservoir Decal

2016 PERFORMANCE Series Reservoir Decal

2017 PERFORMANCE Series Reservoir Decal

2017 PERFORMANCE Series Reservoir Decal

2016-2017 FACTORY and PERFORMANCE Series Air Sleeve Decal

2016-2017 FACTORY and PERFORMANCE Series Air Sleeve Decal

Serial Number on Eyelet Version

Serial Number on Eyelet Version

Serial Number on Yoke Mount Version

Serial Number on Yoke Mount Version

Yoke Mount Without Serial Number (included in recall)

Yoke Mount Without Serial Number (included in recall)


This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

Media Contact
Please use the phone numbers below for all media requests.
Phone: 301-504-7908
Spanish: 301-504-7800


Bicycle Brand and Model

Brand Model1 Model2 Model3
YT Capra CF Pro Race Capra CF Pro Tues CF Pro
Giant Reign 1.5 Limited Reign Advanced 1 Hail Advanced 1
Pivot Phoenix DH Carbon Switchblade Firebird
Scott Voltage FR 710 Gambler 710
Ibis Mojo HD 3
Intense Recluse
GT Sanction Team
Trek Slash 9.9 29
Knolly Delirium Warden Carbon
Norco Aurum C
Rocky Mtn Slayer 790 MSL
Diamondback Mission Pro
Morpheus Conspiracy
Foes Racing FXR 275 Mixer
Orbea Rallon X-Team
Canyon Sender CF 9.0 Sender CF 7.0