Europe, Oceania, and Asia Media Inquiries
FOX – European Marketing Manager
+49 170 8312901
Recall Date: November 1, 2016
Recall Number: 17-022
Name of Product: Mountain bike rear shock absorbers
Hazard: The bicycle’s rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.
Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.
Consumer Contact: : Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday, email at firstname.lastname@example.org or online at http://ridefox.com and click on the recall link for more information.
Units: About 6,100 (in addition, about 1,200 were sold in Canada)
Description: This voluntary recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea, and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bike models can be found at http://ridefox.com/recall#brandsmodels
Incidents/Injuries: The firm has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported.
Sold at: Independent bike stores nationwide, including Jenson USA, Pro Bike Supply and Universal Cycles and online at Go-ride.com and other online bike retailers from March 2015 through September 2016. The shocks were installed as original equipment on full-suspension mountain bikes and frames sold for between about $2,700 to $10,000 and sold individually as an aftermarket accessory, for about $600.
Manufacturer: FOX Factory, Watsonville, Calif.
Manufactured in: United States
Note: Health Canada's press release is available at: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60774r-eng.php
FACTORY Series FLOAT X2
PERFORMANCE Series FLOAT X2
2016-2017 FACTORY Series Reservoir Decal
2016 PERFORMANCE Series Reservoir Decal
2017 PERFORMANCE Series Reservoir Decal
2016-2017 FACTORY and PERFORMANCE Series Air Sleeve Decal
Serial Number on Eyelet Version
Serial Number on Yoke Mount Version
Yoke Mount Without Serial Number (included in recall)
This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.
About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
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Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
Please use the phone numbers below for all media requests.
|YT||Capra CF Pro Race||Capra CF Pro||Tues CF Pro|
|Giant||Reign 1.5 Limited||Reign Advanced 1||Hail Advanced 1|
|Pivot||Phoenix DH Carbon||Switchblade||Firebird|
|Scott||Voltage FR 710||Gambler 710|
|Ibis||Mojo HD 3|
|Trek||Slash 9.9 29|
|Rocky Mtn||Slayer 790 MSL|
|Foes Racing||FXR 275||Mixer|
|Canyon||Sender CF 9.0||Sender CF 7.0|