Model Year 2013 Evolution Series Voluntary RecallRead Complete Recall Information
Step 1: Enter your Serial Number
See the image to the right for serial number location, and enter it in the box below.
0s and 8s look like this
Enter Your Serial Number (i.e. 382871-8001)
FOX Receives CPSC Approval for its Recall of Certain 2013 Evolution Mountain Bike Suspension Forks
FOX initiated its voluntary recall, which has been ongoing since October 22, 2013, and is pleased to report that its recall plan has been approved by the CPSC.
U.S. Consumer Product Safety Commission – Recall
Recall Date: December 17, 2013
Recall Number: 14-063
Fox Factory Recalls Evolution Mountain Bike Suspension Forks Due to Fall Hazard
WASHINGTON, D.C. - Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Evolution 2013 Mountain Bike Suspension Forks
Hazard: The suspension fork's damper cylinder/piston can separate and cause the front wheel to detach, posing a fall hazard.
Consumer Contact: FOX toll-free at (855) 360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.ridefox.com and click on the recall link for more information.
Units: About 11,250 in the U.S. and 1,250 in Canada
Description: The recalled suspension forks are model year 2013, 32 and 34 Evolution Series with 120mm to 160mm of travel. The Evolution name and logo are on a sticker on the front fork with the FOX brand name logo. Recalled forks can be identified by the serial number, which is found on the underside of the crown after removing the front wheel. The forks were sold as original equipment on some of the following 2013 model year mountain bikes: BMC, Cannondale, Commencal, Diamondback, GT, Kona, Lapierre, Norco, Orbea, Raleigh, Rocky Mountain, Santa Cruz, Scott, Specialized and Trek. A small quantity of suspension forks were sold to retailers or distributors as aftermarket accessories.
Incidents/Injuries: Fox received one report of an incident resulting in shoulder injuries in Italy.
Remedy: Consumers should stop using the bicycles with recalled Fox Factory suspension forks and bring them to the place of purchase for a free repair. Consumers can check their serial number at www.ridefox.com/, see the link at the lower left of the page, or contact Fox for assistance with discerning whether their bicycle has the recalled product and for instructions on how to return the recalled product and receive the free repair if they cannot bring their bicycle or fork to the place of purchase.
Sold at: Bicycle retailers nationwide between August 2012 and October 2013 as original equipment on bicycles priced from about $2,000 to $4,400. Products sold for aftermarket use for about $600 to $650.
Manufacturer: Fox Factory, of Watsonville, Calif.
Manufactured in: United States
Note: Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2013/37239r-eng.php
The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @OnSafety or by subscribing to CPSC's free e-mail newsletters.
Photos will display in a slideshow at the top right of the recall.
Photo 1: Black 34 Fox Suspension Fork
Photo 2: White Fox 34 Suspension Fork
Photo 3: Fox Evolution decal
Photo 4: Fox Fork serial number
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
Link Text: View CPSC contacts for specific areas of expertise
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Report an Unsafe Product
We are still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product.
FOR IMMEDIATE RELEASE
OCTOBER 22, 2013
Europe, Oceania, and Asia Media Inquiries
FOX – European Marketing Manager
+49 170 8312901
Voluntary Recall of Certain Model Year 2013 32 and 34 Evolution Series forks with 120mm – 160mm of travel with an open cartridge damper
FOX has initiated a voluntary recall of certain model year 2013 Evolution Series forks manufactured between March 1, 2012 and November 30, 2012. Consumers should stop using the recalled product immediately.
Name of Product: Specified FOX Model year 2013, 32 and 34 Evolution Series Forks having 120-160mm of travel
UNITS: About 40,000 units total worldwide, of which about 12,500 were sold in the U.S. and Canada.
MANUFACTURER: Fox Factory of Scotts Valley, CA
HAZARD: The fork damper cylinder / piston assembly in some of these units may separate and allow the fork to over-extend under certain circumstances, possibly causing the front wheel to detach from the bicycle while in use, creating a fall hazard.
INCIDENTS/INJURIES: FOX has received 1 report of an incident in which a broken damper may have caused the fork to over-extend and allow the front wheel to detach.
DESCRIPTION: The recall involves certain Model Year 2013 32 and 34 Evolution Series bicycle forks with 120mm-160mm of travel with an open cartridge damper. Follow the steps in the instructions below to identify if you have an affected fork.
SOLD: As original equipment on 2013 model year Specialized, Trek, Scott, Kona, Cannondale and various other brand bicycles and as aftermarket equipment.
MANUFACTURED IN: The forks affected by this recall were assembled in Fox's Watsonville, CA facility.
REMEDY: : If a consumer suspects that their fork may be within this recall then he or she should stop using their fork immediately until a final determination is made as to whether their fork is affected. To make that determination, consumers should follow the directions below to locate the Serial Number, and with that information use the recall web page (http://ridefox.com/recall) or toll free number (855-360-3488) to receive a determination of whether their fork is within the recall. If the fork is within the recall range, the consumer should cease using the fork immediately and contact FOX. The consumer will receive a free upgrade damper for the recalled fork, to be installed by FOX or by a qualified retailer. If the fork is not within the recall range, the consumer may continue using the fork.
UPDATE: FOX has also identified an additional eighteen fork ID codes and one serial number that are part of this voluntary recall. Consumers that have a fork with one of the IDs below may be a part of the recall and should check or re-check their serial number using FOX's recall website or phone number. The consumer with the fork having the serial number listed below is a part of the recall. In either case, cease using the fork and contact FOX immediately.
Additional Serial Number: 415583-0051
Additional ID Codes: CD28, CD2Q, CD3H, CD3J, CD66, CD97, CDLG, CDP6, CDX7, CDX8, CDYL, CFGS, CFQW, CFXT, CH5B, CH6P, CH8R, CHXX
- Toll-free: 855-360-3488 (M-F, 8am – 5pm, PT)
FOX has submitted its plans for this voluntary recall to the U.S. Consumer Product Safety Commission and Health Canada, and anticipates conducting the recall with their full cooperation.
We apologize in advance for any inconvenience and assure you that the damper upgrade will get you back on the trail safely.
IDENTIFYING YOUR 2013 EVOLUTION SERIES FORK
DO YOU HAVE AN EVOLUTION SERIES FORK?
- Evolution Series appears on the largest left and right decals
OTHER DISTINGUISHING CHARACTERISTICS
- Fork Colors: Black, White or Green
- Remote or non-remote
- Travel: 120mm-160mm
- Decal Colors: Black & White with Silver, Grey, and custom PMS color combinations that are coordinated with the bike's color scheme
WHAT TO DO
- Locate the fork's serial number stamped on the underside of the crown. You will need to remove your front wheel to get this information. You may also need to clean this area depending on your bike's use. If it's a remote fork, you'll need to remove the cable hanger to see the entire serial number. Please also note that the numbers 0, 3, and, 8 can look very similar.
- Enter the serial number in the interactive form at http://ridefox.com/recall
- You will then be guided through upgrade process step-by-step
If you can confirm that your Evolution Forks are subject to this recall, please contact FOX for instructions to arrange a free repair. Please also contact FOX if you are unable to utilize the interactive upgrade instructions on the web:
- Toll-free: 855-360-3488 (M-F, 8am – 5pm, PT)
FOX is interested in receiving incident or injury reports that are either directly related to this recall, or involve any hazard with this product. Please tell us about it by email: firstname.lastname@example.org.