FOXHelp—the web browser-based help system and owner's manual—provides you with in-depth information to help you setup, use, and maintain your FOX Racing Shox product.
You can also access FOXHelp service support information directly from the FOX Racing Shox service website.
Note: The FOX Service website gives you access to the latest service help information, but it requires a broadband connection to the Internet.
Compare the version number below to the version of the FOXHelp owners manual found on the FOX Racing Shox Tech Center website, to see where the latest information resides. Access the information from the source having the latest revision update. If the version numbers match, you can choose to view FOXHelp from either source.
CAUTION: Please read this manual before setting up, using, maintaining, and servicing your FOX Racing Shox product. FOX Racing Shox recommends that you at least read the first six pages of FOXHelp.
Note: Disable pop-up blocker software, or FOXHelp may not work properly.
Please view the following sections before using FOXHelp:
Warnings are formatted in black text with an orange background, as shown below.
WARNING: The information displayed in a warning is critical, aiding you to recognize a potentially hazardous condition that, if not avoided, could result in SERIOUS INJURY or DEATH.
Cautions are formatted in black text with a yellow background, as shown below.
CAUTION: The information displayed in a caution is important to aid you to recognize a potentially hazardous situation that, if not avoided, may result in moderate or minor injury to yourself, your equipment, or both.
Notes and tips to assist you with various procedures are highlighted in white text with a light blue background, as shown below.
Note: The information displayed in a note or tip will offer you suggestions about a procedure that can be done differently, or that possibly can save you some time—but never in an unsafe manner.
FOXHelp contains a wealth of information about your new FOX product. Using the navigation pane on the left-hand portion of your browser window you can access other sections of FOXHelp at any time. Here are some useful tips for using FOXHelp:
The Help Bar is located in the top margin of every native FOXHelp page, and provides you with a quick means to navigate to some important areas of FOXHelp.
— Opens the Product Selector page so you can browse other FOX products |
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— Shows the contact information for FOX Racing Shox |
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— Prints the contents of the main frame |
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— Returns you to this page, "Using FOXHelp" |
Some of the content in FOXHelp is only viewable with Adobe Flash Player. If you do not have the Adobe Flash player installed on your computer, go to the Adobe website to download it.
WARNING: FOX bicycle products are not designed or manufactured for use on any motorized bicycle, motorized cycle or motorized vehicle, or for use on any vehicles carrying more than one operator/rider, such as tandem bicycles. Any such use constitutes misuse, which may result in property damage, SERIOUS INJURY or DEATH. This misuse voids all FOX warranties.
WARNING: Modification, improper service or use of aftermarket replacement parts voids the warranty and could cause the fork to malfunction. DO NOT MODIFY ANY PART OF THE FORK, INCLUDING THE FORK BRACE (LOWER LEG CROSS BRACE), CROWN, STEERER, UPPER/LOWER LEG TUBES, OR INTERNAL PARTS. ANY MODIFICATION MAY CAUSE THE RIDER TO LOSE CONTROL, AND MAY RESULT IN SERIOUS INJURY OR DEATH.
CAUTION: IMPORTANT: the disc brake caliper mounting bolts must have 10-12 mm of thread engagement with the fork. Be sure these mounting bolts are torque wrench tightened to the manufacturer’s specification. In any case, the disc brake caliper mounting bolt tightening torque level must never exceed 90 in-lb.
Note: Some noises (such as spring rattle, oil flow and minor clicks) are normal.
WARNING: Use only FOX Racing Shox replacement parts. Using aftermarket parts on your fork will void its warranty. Aftermarket replacement parts can cause structural failure, resulting in loss of control and SERIOUS INJURY OR DEATH.
CAUTION: 32 mm forks: if mounting the bicycle in a carrier that is designed to hold a fork by its dropouts, use caution to not tilt the bicycle to either side. Tilting the bike with the dropouts in the carrier can cause structural damage to the fork.
Be sure that your fork is fastened securely with the quick-release and the rear wheel is properly secured. If the bicycle ever tilts or falls from a bicycle carrier, do not ride it until it is examined by a qualified dealer, Authorized Service Center, or FOX Racing Shox.WARNING: A fork leg or dropout failure can cause loss of control and SERIOUS INJURY OR DEATH.
WARNING: A fork leg or dropout failure can cause loss of control and SERIOUS INJURY OR DEATH.
CAUTION: Tighten the pinch bolts and axle on the FOX 40 to 19 in/lb. (215 N-cm) with a torque wrench.
CAUTION: Do not attempt to remove or replace the steerer or upper tubes independently of the fork crown. Do not attempt to add threads to the threadless steerers.
WARNING: Modifying the crown/steerer/upper tube assembly as described here can cause the rider to lose control of the bicycle, resulting in SERIOUS INJURY OR DEATH.
Note: The total height of spacers used on a FOX steerer tube should never exceed 30 mm.
WARNING: A broken or malfunctioning shock can result in loss of control and SERIOUS INJURY OR DEATH.
WARNING: Modification, improper service or use of aftermarket replacement parts voids the warranty and could cause the shock to malfunction, which can result with the loss of control and SERIOUS INJURY OR DEATH.
WARNING: Opening a nitrogen pressurized shock is dangerous and can result in SERIOUS INJURY OR DEATH.
WARNING: Do not attempt to pull apart, open, disassemble or service a shock if it is compressed, or has not returned (will not return) to its original neutral length with no load on the shock (stuck down). Doing so can result with SERIOUS INJURY OR DEATH.
As a consumer and supporter of FOX Racing Shox, please be aware of the importance of setting up your product correctly to ensure safe and trouble-free performance. It is a good idea to keep your receipts with the owner's manual booklet, and refer to it for service and warranty issues. FOX recommends that a qualified technician install your FOX product on your bicycle.
To ensure your safety, FOX recommends the following:
Respect trail and road closures — ask a land manager for clarification if you are uncertain about the status of a trail. Do not trespass on private land. Obtain permits or other authorization as may be required. Be aware that bicycles are not permitted in areas protected as state or federal Wilderness.
Be sensitive to the dirt beneath you. Wet and muddy trails are more vulnerable to damage than dry ones. When the trail is soft, consider other riding options. This also means staying on existing trails and not creating new ones. Don't cut switchbacks. Be sure to pack out at least as much as you pack in.
Inattention for even a moment can put yourself and others at risk. Obey all bicycle speed regulations and recommendations, and ride within your limits.
Do your utmost to let your fellow trail users know you're coming — a friendly greeting or bell ring are good methods. Try to anticipate other trail users as you ride around corners. Bicyclists should yield to all other trail users, unless the trail is clearly signed for bike-only travel. Bicyclists traveling downhill should yield to ones headed uphill, unless the trail is clearly signed for one-way or downhill-only traffic. Strive to make each pass a safe and courteous one.
Animals are easily startled by an unannounced approach, a sudden movement or a loud noise. Give animals enough room and time to adjust to you. When passing horses, use special care and follow directions from the horseback riders (ask if uncertain). Running cattle and disturbing wildlife are egregious offenses.
Know your equipment, your ability and the area where you are riding — and prepare accordingly. Strive to be self-sufficient; always keep your equipment in good repair, and carry necessary supplies for changes in weather or other conditions. Always wear a helmet and appropriate safety gear.
Registering your FOX product provides you with benefits, which include:
Click the "Expand All" button in the toolbar, to expand links to all FOX products. Click the links to view installation procedures, product usage, and maintenance information.
Rear Shocks |
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If you're not finding your product listed here, be sure to check our Custom Products listing.
FOXHelp v. 2010 Rev B
Bushing Technology & Inspection | Seals & Foam Rings | Control Direction | Oil Volumes | Structural Inspection | Dropout Thickness Inspection | Torque Values | Unit Conversion | Suspension Tuning Tips | Using the Pump | Important Safety Information | Service Intervals | Contact FOX Service | Warranty Information | FOXHelp Service Web Site
Copyright © 2010
FOX Factory Inc.