"STUCK DOWN" SHOCK PROCEDURE
Under certain circumstances, a FLOAT or DHX AIR shock can become "stuck down.” If your FLOAT or DHX AIR shock has not returned to its original neutral length (eye-to-eye position), DO NOT attempt to disassemble the outer air sleeve or any other part of the shock. Air has become trapped in the air negative chamber and can cause serious injury if the shock is disassembled. This condition is known as “stuck down.”
If your shock is “stuck down,” immediately return it to FOX Racing Shox or an Authorized Service Center for service.
Release air pressure from the shock by removing the air cap and depressing the Schrader valve. You can use the top of the air cap to press in the Schrader valve.
Using a FOX Racing Shox High Pressure Pump, pressurize the shock to 250 psi.
If the shock does not extend, it is “stuck down.”
Contact FOX Racing Shox or an Authorized Service Center to obtain repair/service information.
Do not attempt to pull apart, open, disassemble or service a shock that is stuck down. Serious or fatal injuries can result. Contact FOX Racing Shox or an Authorized Service Center for assistance.
The Air Sleeve Maintenance procedure contains detailed information on clearing a stuck down shock. When working on an air shock, always assume that it is stuck down before taking it apart for service.