Bike Suspension Service

To have your product serviced by FOX you will first need a Return Authorization (RA) number issued by the FOX Factory. Call us at 1.800.369.7469 or visit our on-line RA Request page by clicking the button below. Based on the product being serviced and your location we will ask you ship your product to one of the two locations listed below. Please send your product in with your RA number clearly marked on the outside of the package.

ONLINE RA REQUEST FORM »

For Status Updates on your repair, please email the service center that you sent it to.

FOX Service Center
130 Hangar Way
Watsonville, CA 95076
serviceca@ridefox.com

FOX Midwest Service Center
13461 Dogwood Dr.
Baxter, MN 56425
servicemn@ridefox.com


If you have questions concerning whether your suspension is still serviceable or you would like a more detailed estimate prior to sending your products in, please e-mail a detailed picture of your Fox product to serviceca@ridefox.com

International customers, please contact an Authorized International Service Center for service.



SUSPENSION SERVICE

FOX Fork Factory Service $175*

  • Thorough inspection of fork for damage and/or wear.
  • Complete tear down and rebuild of damper, including new seals and oil.
  • Rebuild TALAS system with new seals and oil (if applicable).
  • New air piston and air piston seal (F-series and FLOAT models).
  • New dust wipers and foam rings.
  • Fork bushings will be replaced when deemed necessary.

FOX Rear Shock Factory Service $145*

(Slightly higher for Brain, Nude, DRCV, and DYAD)

  • Thorough inspection of shock for damage and/or wear.
  • Complete tear down and rebuild of damper, including new seals, oil, and nitrogen recharge (for models requiring nitrogen charge).
  • New air seals for models requiring them.
  • New eyelet hardware.


*Price may be higher if fork or rear shock is severely damaged and requires replacement parts that will exceed original estimate. FOX will call you with a revised estimate for your approval prior to work being started. Credit Card information for payment of services will be required at the beginning of the service. US only. International customers, please contact an Authorized International Service Center for service.


2015/2016 SERVICE INTERVALS

To best maintain the performance and durability of your product under normal use, FOX recommends that you have regular fork and shock maintenance performed according to the service intervals listed below.

Recommended Minimum Fork Maintenance

  Every Ride Regularly Every 125 Hours/Yearly, or whichever comes first.*
Clean exterior with mild soap and water only, then wipe dry with a soft towel.
Check sag and damper settings. Inspect your product for visual damage and function of all controls.
Full fork service (Full internal/external inspection, damper rebuild, air spring rebuild, bath oil and wiper replacement)

Recommended Minimum Shock Maintenance

  Every Ride Regularly Every 125 Hours/Yearly, or whichever comes first.*
Clean exterior with mild soap and water only, then wipe dry with a soft towel. Inspect your product for visual damage and function of all controls.
Check sag and damper settings. Inspect your product for visual damage and function of all controls.
Full shock service (Full internal/external inspection, damper rebuild, air seal replacement for air shocks)

*For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, FOX encourages riders to perform maintenance earlier than recommended above as needed. If you hear, see, or feel something unusual, stop riding immediately and contact a FOX Authorized Service Center for proper servicing.


Pro Tip: To maintain a level of performance achieved by FOX Factory Pro Riders, more frequent maintenance than suggested above can be performed, if desired.


Looking to upgrade your fork or shock? Get the most out of your suspension.

Explore upgrade options

Looking for 2014 or earlier service intervals?

Find them in your owner's manual

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