The factory warranty period for your fork/shock is one year (two years for countries in the EU) from the original date of purchase of the bicycle or fork/shock. A copy of the original purchase receipt must accompany any fork/shock being considered for warranty service. Warranty is at the full discretion of FOX Racing Shox and will cover only defective materials and workmanship. Warranty duration and laws may vary from state to state and/or country to country.
Additionally, the seals on your fork are covered 90 days from the date of purchase. After the 90 day period, they are considered wear-and-tear items and will not be covered under warranty.
Parts, components and assemblies subject to normal wear and tear are not covered under this warranty.
FOX Racing Shox reserves the right to all final warranty or non-warranty decisions.
FOX Racing Shox is not responsible for any damages to you or others arising from riding, transporting, or other use of your fork/shock or bicycle. In the event that your fork/shock breaks or malfunctions, FOX Racing Shox shall have no liability beyond the repair or replacement of your fork/shock pursuant to the terms outlined in the warranty policy below.
To maintain high performance, product longevity, and preserve warranty rights, periodic end user maintenance is required.
DHX & DHX Air shocks require a minimum of 75 psi in the Boost Valve (reservoir) to function properly. If the shock is cycled or ridden with less than 75 psi in the Boost Valve, emulsification will occur and warranty service will not be provided by FOX Racing Shox.
Parts replaced due to normal wear and tear and/or routine maintenance
Parts subject to normal wear and tear and/or routine maintenance
Installation of non-genuine FOX Racing Shox parts and/or accessories
Abnormal strain, neglect, abuse and/or misuse
Accident and/or collision damage
Modification of original parts
Lack of proper maintenance
Shipping damages or loss (purchase of full value shipping insurance is recommended)
Damage to interior or exterior caused by improper cable routing, rocks, crashes or improper installation
Oil changes or service not performed by FOX Racing Shox or an Authorized Service Center
Rear Shock only: Coil bind caused by excessive spring preload (2 turns max), unless otherwise specified.
FOX RACING SHOX offers 48-hour turnaround, which may vary.
Obtain an RA (Return Authorization) number and shipping address from FOX Racing Shox at 1.800.FOX.SHOX. Outside the USA, contact the appropriate Authorized Service Center.
Mark the RA number and Return Address clearly on the outside of the package and send to FOX Racing Shox or your Authorized Service Center with shipping charges pre-paid by the sender.
Proof-of-purchase is required for warranty consideration.
Include a description of the problem, bicycle information (manufacturer, year and model), type of FOX product, spring rate and return address with daytime phone number.