International customers, please contact your local distributor for service.
Currently, we are experiencing record-high demand for our professional services. In order to serve you best, we want to inform you that our service turnaround time is 30+ working days for the USA and 14+ days for Canada. We plan to offer our special services again when we are able to meet everyone's needs.
Once your product is received at a Service Center, you will be contacted by FOX with an updated estimate, request for approval to proceed with your service, and your expected turnaround time. You will also be asked for your payment information to pay for the services to be rendered.
To receive warranty consideration for your product, you will be asked to provide a copy of the original receipt for your FOX product or the new bicycle that you purchased with the FOX product. To ensure that your service transaction proceeds in an expedient manner, please have this readily available.
Your repair will be returned in plain packaging. Do not send your repair in with the original FOX packaging if you wish to keep it.
For questions or status updates on your repairs, please contact:
email@example.com for products sent to the West Coast Service Center in Sparks, NV.
firstname.lastname@example.org for products sent to the East Coast Service Center in Asheville, NC.
email@example.com for products sent to the Canadian Service Center in Burnaby, BC.
***If sending in more than one item, please complete one form per product***