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PROMOTIONS
PROMOTIONS

EXCLUSIVE ORANGE DIALS

Every fork and shock sent in for a paid service will receive complimentary, limited-edition orange adjustment dials upon return*.

*Original dials will also be returned to the customer. Dials not available on select model year forks and shocks.

 

LEAVE IT TO THE
PROFESSIONALS

IN-HOUSE TECHNICIANS
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Did you know that our in-house Fox Factory technicians are the only authorized & certified FOX suspension technicians in North America? When you book with FOX, we guarantee the best and most comprehensive service.

RAPID TURNAROUND TIME
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Our current service turnaround time is only a few days. Our robust parts inventory and access to the latest Fox Factory suspension parts means you can always rely on FOX to deliver rapid and reliable service so you can ride more and wait less.

COMPREHENSIVE SERVICING
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When you bring your suspension or dropper into FOX, our professional suspension technicians are ensuring that each product receives a full teardown and rebuild with proprietary replacement seals and oil to ensure your suspension is running just as well, if not better, than when you first bought it.

UPGRADE & CUSTOMIZE
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Dream about Kashima? Lusting over the latest damper technology? Want color-matching custom decals? Not only do we provide high quality service but we’re always happy to upgrade and customize your suspension, inside and out.

HOW TO
HOW DO I SEND IN MY FOX PRODUCTS FOR SERVICING?

Don’t know how to remove your fork, shock, or dropper post to send it in for servicing? Don’t worry, our team’s here to help. Check out the videos below for instructions, tips, and best practices.

How to Remove & Reinstall your Fork »
How to Remove & Reinstall your Rear Shock »
How to Remove & Reinstall your Dropper Seat Post »

*Not comfortable working on your bike? Most local bike shops are more than happy to remove and ship your product for you. If you still have questions, please refer to our FAQ below.

OUR TECHNICIANS
MEET YOUR SUSPENSION PROFESSIONALS

Curious about what goes into a suspension or dropper post service? Want to know more about the certified FOX technicians working on your suspension?

Certified FOX technicians are the only suspension specialists in North America trained by FOX Factory and hold current FOX suspension accreditation. By working directly and closely with the engineers designing the product, athletes who test it, and OE manufactures that spec it, we know all the ins and outs of our products.

By sending your suspension service to a FOX Authorized Service Center, you’re ensuring that you receive the best performing suspension.

CUSTOM UPGRADES
CUSTOMIZE YOUR SUSPENSION, INSIDE AND OUT

Dream about Kashima? Lusting over the latest dampers? Want color-matching custom decals? Not only do we provide the highest quality service, but we’re also always happy to upgrade and/or customize your suspension to suit your riding style and aesthetics.

Want to custom tune your suspension? Get in touch with us:
servicenv@ridefox.com (FOX US West Coast)
serviceavl@ridefox.com (FOX US East Coast))
foxservice@ridefox.com (FOX Canada)

GOT QUESTIONS?
WE HAVE THE ANSWERS.

Didn’t you find the answer you were looking for? Get in touch with us:

FOX US West Coast - servicenv@ridefox.com
FOX US East Coast - serviceavl@ridefox.com
FOX Canada - foxservice@ridefox.com

  • ⟩ How often should I service my suspension?

    Regular maintenance of your products will increase its performance and lifespan. It is recommended that your fork, shock or seat post receive a Full Factory Service every 125hrs or yearly - which ever comes first*

    Suspension product will require more frequent servicing the harder they are worked. For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, or e-mtb's, FOX encourages riders to perform maintenance earlier than recommended above as needed.

  • ⟩ Is there an advantage to getting my fork serviced by FOX?

    In-house FOX technicians are the only factory trained and authorized FOX suspension technicians in North America. Moreover, all services include a full teardown and rebuild - ensuring that no seal or component is left unchecked.

  • ⟩ Do I need to ship my fork in? What if I'm local?

    Currently, we have service centers located in the Greater Vancouver area (Canada), Asheville, NC & Sparks, NV (Reno Area). For customers living in these areas, you're more than welcome to drop off and pick-up your fork. If you live outside the area, or you don't want to deal with local drop-off/pick-up, then you can ship your product in.

  • ⟩ Where can I find a proper sized box for shipping?

    Forks come in different sizes based on chassis and travel. We use a 36x10x6" to accommodate all fork sizes. 10x6x6" for all shocks and 24x6x6" for all dropper posts. Alternatively, you can ship your suspension in any box that fits your suspension parts that you feel comfortable shipping.

  • ⟩ How do I remove my fork?
  • ⟩ How do I remove my rear shock?
  • ⟩ How do I remove my dropper post?
  • ⟩ Can I have my local bike shop send in my suspension for me?

    While we can't speak for your local bike shop, most shops are usually happy to help. Simply complete your request online then head over to your local bike shop, provide them with the details of your service, and see if they will send it in for you. Alternatively, there's an online portal for your local bike shop to submit the request if you would rather let them take care of it, start to finish.

  • ⟩ Do I need shipping insurance?

    It's up to you. Most of the time, shipping is not a problem and we recommend checking with your shipping company to see if shipping insurance is included with your shipment choice.

  • ⟩ Should I do something special with my fork/shock before sending it?

    For Forks: Please clean the fork, remove all unnecessary items (ie: crown races, brake mounts, etc ).

    For Dropper Posts: Please clean the post, remove all unnecessary items (ie: saddle,saddle clamp ).

    For Rear Shocks: Please clean the shock, remove all unnecessary items (ie: frame hardware, reducers, springs, etc ).

  • ⟩ I need my suspension serviced ASAP, do you have an expedited option?

    Yes. FOX offers a one day, in-house turnaround time in conjunction with FOX's new service reservation system. An additional $79 USD / $99 CDN fee will be added to your Factory Service charge for a single product and a $99 USD / $129 CDN fee will be added for two or more products sent in.

  • ⟩ Can I upgrade the components of my suspension when it is in for servicing?

    You sure can… When submitting your service request you can add it into the notes section, then when the service team reaches back out to you to confirm you can chat logistics with your suspension tech. Alternatively, you can reach out to us first:

    FOX US West Coast - servicenv@ridefox.com
    FOX US East Coast - serviceavl@ridefox.com
    FOX Canada - foxservice@ridefox.com

  • ⟩ Does FOX offer custom tuning, as well?

    Dream about Kashima? Lusting over the latest dampers? Want color-matching custom decals? Not only do we provide the highest quality service, but we’re also always happy to upgrade and/or customize your suspension to suit your riding style and aesthetics.

    Want to custom tune your suspension? Get in touch with us:
    servicenv@ridefox.com (FOX US West Coast)
    serviceavl@ridefox.com (Fox US East Coast))
    foxservice@ridefox.com (FOX Canada)

  • ⟩ I hear, see, or feel something unusual - what should I do?

    If you hear, see, or feel something unusual, stop riding immediately and contact a FOX Authorized Service Center for proper servicing.

  • ⟩ How do I pay?

    If you live in the US, then we will be able to process your credit card online then charge you once your suspension has been dialed.

    If you live in Canada, as soon as your product is ready to be shipped back, we will call you to get your credit card info for the payment.

IS YOUR PRODUCT SERVICEABLE?

If you have questions concerning your suspension serviceability or you would like a more detailed estimate prior to sending your products in, please email a detailed description of the problem and pictures of your FOX supsension product to the email below:

USA
1-800-369-7469, ext. 4700
servicenv@ridefox.com

Canada
1-800-527-9244
foxservice@ridefox.com


International customers, please contact your Local FOX Distributor for service options.

WANT TO KNOW ABOUT THE STATUS OF YOUR REPAIR?

If you have questions about the status of your repair or wish to chat with one of our techs about changes to your service, please contact the service center you sent your suspension in to.

FOX West Coast Service Center
38 Isidor Court Suite 120
Sparks, NV 89441
servicenv@ridefox.com

FOX East Coast Service Center
95 Underwood Rd
Fletcher, NC 28732
serviceavl@ridefox.com

FOX Canada Service Center
8331 Eastlake Dr #103
Burnaby, BC V5A 4W2, Canada
foxservice@ridefox.com

FOX REGIONAL TECHNICAL CLINICS

Want to learn how to work on FOX products by the same technicians that service the pros? FOX is going around the country to a region near you. This is an all hands on free clinic that focuses on proper service technique and efficiency for fork and shock service.

LEARN MORE
 

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