* Original Factory dials will also be returned to the customer.
* Not available on select FOX forks and shock model years
FOX has recently updated to a "Service Reservation System". This improved solution provides a specific date that your service will be performed. This system allows you to better plan your schedule so "service wait time" is minimized and "ride time" is maximized.
Once you have submitted your "RA Request Form", please pay attention to your email notification for additional instructions.
The FOX Service Team appreciates your business.
Some common issues may be remedied by the consumer, please reference the
Transfer Troubleshooting Guide »
*Price may be higher if product is severely damaged and requires replacement parts that will exceed original estimate. FOX will call you with a revised estimate for your approval prior to work being started. Credit Card information for payment of services will be required at the beginning of the service. US only. International customers, please contact an Authorized International Service Center for service.
Regular maintenance of your products will increase its performance and lifespan. It is recommended that your fork, shock or seat post receive a Full Factory Service every 125hrs or yearly - which ever comes first*
Suspension product will require more frequent servicing the harder they are worked. For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, or e-mtb’s, FOX encourages riders to perform maintenance earlier than recommended above as needed.
If you hear, see, or feel something unusual, stop riding immediately and contact a FOX Authorized Service Center for proper servicing.
Please ask about shipping options for the return of your service:
For status updates on your repair, please email the service center that you sent it to. Please include your ‘RA Number’ for quicker response times.
FOX West Coast Service Center (FOX and Marzocchi)
38 Isidor Court Suite 120
Sparks, NV 89441
FOX East Coast Service Center (FOX only)
95 Underwood Rd
Fletcher, NC 28732
FOX Canada Service Center (FOX and Marzocchi)
8331 Eastlake Dr #103
Burnaby, BC V5A 4W2, Canada
If you have questions concerning whether your suspension is still serviceable or you would like a more detailed estimate prior to sending your products in, please email a detailed description of the problem and pictures of your FOX product to the email below:
International customers, please contact an Authorized International Service Center for service.