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FOX
FOX
Mountain Bike Suspension Service

Set it. Don’t Forget it.

Great suspension floats through the roughest trails in the smoothest way possible, but that constant wear-and-tear means your suspension needs to be maintained regularly. FOX products deliver at the highest levels of performance and require regular maintenance to achieve the extremely high riding standards of our World Cup racers.

And while few can ride like a Factory team athlete, everyone can enjoy the same plush, responsive performance. So, don’t just set and forget it. Get it serviced with genuine FOX parts.

GET STARTED

Recommended minimum fork, shock and seat post maintenance:
Every 125 Hours/Yearly, or whichever comes first.*

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Service Specials - now through December 15

SERVICE SPECIAL #1: BUNDLE AND SAVE
(INCLUDES FOX AND MARZOCCHI)

2-ITEM COMBO - SAVE 15%

Select two of the three FOX/Marzocchi products for a ‘FOX Factory Service’ and receive 15% discount
(must ship both products together)*

3-ITEM COMBO - SAVE 20%

Select all three FOX/Marzocchi products for a ‘FOX Factory Service’ and receive 20% discount
(must ship all 3 products together)*

FORK - FACTORY SERVICE


REAR SHOCK - FACTORY SERVICE


SEAT POST - FACTORY SERVICE


Select a minimum of two items above to receive discount.      

CONTINUE

*Services must be from same bike.

SERVICE SPECIAL #2: 36 GRIP2 UPGRADE

GRIP2 Damper Upgrade

25% off when selecting a ‘FOX Factory Service’ and upgrade to the Pinkbike award-winning ‘GRIP2’ damper (with high- and low-speed compression & high- and low-speed rebound damping).


Have an existing 36 (2016 or newer) and ready to upgrade?      

CONTINUE

Have questions? Need answers?
USA: 1-800-369-7469, ext. 4700, or email servicenv@ridefox.com
Canada: 1-800-527-9244, or email foxservice@ridefox.com

Fork Factory Service
$175 USD / $200 CAD*

  • Thorough inspection of fork for damage and/or wear.
  • Complete tear down and rebuild of damper, including new seals and oil.
  • New dust wipers and foam rings.
  • Air spring assembly rebuild with new seals (F-series and FLOAT models).
  • Fork bushings will be replaced when deemed necessary.

Rear Shock Factory Service
$145 USD / $190 CAD*
(Slightly higher for Brain, Nude, DRCV, and DYAD)

  • Thorough inspection of shock for damage and/or wear.
  • Complete tear down and rebuild of damper, including new seals, oil, and nitrogen recharge (for models requiring nitrogen charge).
  • New air seals (if applicable).
  • New Eyelet Hardware is available upon request at an additional charge.

Transfer Factory Service
$90 USD / $120 CAD*

  • Complete overhaul of Seat Post internals
  • All seals replaced
  • Damper re-bled with new Damper oil
  • Will look and perform as new

*Price may be higher if product is severely damaged and requires replacement parts that will exceed original estimate. FOX will call you with a revised estimate for your approval prior to work being started. Credit Card information for payment of services will be required at the beginning of the service. US only. International customers, please contact an Authorized International Service Center for service.

*For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, FOX encourages riders to perform maintenance earlier than recommended above as needed. If you hear, see, or feel something unusual, stop riding immediately and contact a FOX Authorized Service Center for proper servicing.

Pro Tip: To maintain a level of performance achieved by Factory Pro Riders, more frequent maintenance than suggested above can be performed, if desired.

Standard Service

Performed according to current in-house turnaround times. Available at East and West Coast Service Centers. Submit RA Request »

Expedited Service

Moves your service to the front of the line once it is received at our Service Center. An additional $50 fee will be added to your service charge for this option. Available at East and West Coast Service Centers. Submit RA Request »

In the comment box at the end of the RA request form, please note that you would like the expedited service option.

FOX Service Appointment (FSA program)

Guaranteed 1 day in house turnaround based on a scheduled appointment. You must call 800-369-7469, ext. 4533 to schedule the service appointment – this option is not available through the RA Request form. An additional $75 fee will be added to your service charge for this option. This service is available at the West Coast Service Center only.

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Please ask about expedited shipping options for the return of your service.


For status updates on your repair, please email the service center that you sent it to. Please include your ‘RA Number’ for quicker response times.

FOX Service Center (FOX and Marzocchi)
38 Isidor Court Suite 120
Sparks, NV 89441
servicenv@ridefox.com

FOX East Coast Service Center (FOX only)
95 Underwood Rd
Fletcher, NC 28732
serviceavl@ridefox.com

FOX Canada Service Center (FOX and Marzocchi)
8333 Eastlake Dr #103
Burnaby, BC V5A 4W2, Canada
foxservice@ridefox.com


If you have questions concerning whether your suspension is still serviceable or you would like a more detailed estimate prior to sending your products in, please e-mail a detailed description of the problem and a picture of your Fox product to servicenv@ridefox.com

International customers, please contact an Authorized International Service Center for service.


FOX REGIONAL TECHNICAL CLINICS