In-house FOX technicians are the only factory trained and authorized FOX suspension technicians in North America. Moreover, all services include a full teardown and rebuild - ensuring that no seal or component is left unchecked.
Don’t trust just anyone to work on your mountain bike suspension. Book your service with the professionals at Fox Factory today so you can get back to riding right away.
REQUEST SERVICE*Prices posted are ESTIMATES. Once your product is received and evaluated by a FOX technician, your repair amount may change if additional parts are needed. By sending your product to us, you authorize us to proceed with the repair at the estimated cost and, at our discretion, up to $50 in additional replacement parts/labor. Should the repairs require parts exceeding this value, we will contact you for approval before proceeding with the repair. For US customers, Credit Card information for payment of services will be required upon submitting the service request. International customers, please contact an Authorized International Service Center for service.
(Prices may vary for DPX2, FLOAT X2, DHX2, Brain, ThruShaft, Isostrut, Nude, DRCV, and DYAD)
*Inline shock estimate $160 and reservoir shock estimate $190. Prices posted are ESTIMATES. Once your product is received and evaluated by a FOX technician, your repair amount may change if additional parts are needed. By sending your product to us, you authorize us to proceed with the repair at the estimated cost and, at our discretion, up to $50 in additional replacement parts/labor. Should the repairs require parts exceeding this value, we will contact you for approval before proceeding with the repair. For US customers, Credit Card information for payment of services will be required upon submitting the service request. International customers, please contact an Authorized International Service Center for service.
*Prices posted are ESTIMATES. Once your product is received and evaluated by a FOX technician, your repair amount may change if additional parts are needed. By sending your product to us, you authorize us to proceed with the repair at the estimated cost and, at our discretion, up to $50 in additional replacement parts/labor. Should the repairs require parts exceeding this value, we will contact you for approval before proceeding with the repair. For US customers, Credit Card information for payment of services will be required upon submitting the service request. International customers, please contact an Authorized International Service Center for service.
Every fork and shock sent in for a paid service will receive complimentary, limited-edition orange adjustment dials upon return*.
*Original dials will also be returned to the customer. Dials not available on select model year forks and shocks.
Did you know that our in-house Fox Factory technicians are the only authorized & certified FOX suspension technicians in North America? When you book with FOX, we guarantee the best and most comprehensive service.
Our current service turnaround time is only a few days. Our robust parts inventory and access to the latest Fox Factory suspension parts means you can always rely on FOX to deliver rapid and reliable service so you can ride more and wait less.
When you bring your suspension or dropper into FOX, our professional suspension technicians are ensuring that each product receives a full teardown and rebuild with proprietary replacement seals and oil to ensure your suspension is running just as well, if not better, than when you first bought it.
Dream about Kashima? Lusting over the latest damper technology? Want color-matching custom decals? Not only do we provide high quality service but we’re always happy to upgrade and customize your suspension, inside and out.
Don’t know how to remove your fork, shock, or dropper post to send it in for servicing? Don’t worry, our team’s here to help. Check out the videos below for instructions, tips, and best practices.
How to Remove & Reinstall your Fork »
How to Remove & Reinstall your Rear Shock »
How to Remove & Reinstall your Dropper Seat Post »
*Not comfortable working on your bike? Most local bike shops are more than happy to remove and ship your product for you. If you still have questions, please refer to our FAQ below.
Curious about what goes into a suspension or dropper post service? Want to know more about the certified FOX technicians working on your suspension?
Certified FOX technicians are the only suspension specialists in North America trained by FOX Factory and hold current FOX suspension accreditation. By working directly and closely with the engineers designing the product, athletes who test it, and OE manufactures that spec it, we know all the ins and outs of our products.
By sending your suspension service to a FOX Authorized Service Center, you’re ensuring that you receive the best performing suspension.
Dream about Kashima? Lusting over the latest dampers? Want color-matching custom decals? Not only do we provide the highest quality service, but we’re also always happy to upgrade and/or customize your suspension to suit your riding style and aesthetics.
Want to custom tune your suspension? Get in touch with us:
[email protected] (FOX US West Coast)
[email protected] (FOX US East Coast))
[email protected] (FOX Canada)
[email protected] (FOX UK)
Didn’t you find the answer you were looking for? Get in touch with us:
FOX US West Coast - [email protected]
FOX US East Coast - [email protected]
FOX Canada - [email protected]
FOX UK - [email protected]
Regular maintenance of your products will increase its performance and lifespan. It is recommended that your fork, shock or seat post receive a Full Factory Service every 125hrs or yearly - which ever comes first*
Suspension product will require more frequent servicing the harder they are worked. For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, or e-mtb's, FOX encourages riders to perform maintenance earlier than recommended above as needed.
In-house FOX technicians are the only factory trained and authorized FOX suspension technicians in North America. Moreover, all services include a full teardown and rebuild - ensuring that no seal or component is left unchecked.
Currently, we have service centers located in the Greater Vancouver area (Canada), Woking, Surrey (UK), Asheville, NC & Sparks, NV (Reno Area). For customers living in these areas, you're more than welcome to drop off and pick-up your fork. If you live outside the area, or you don't want to deal with local drop-off/pick-up, then you can ship your product in.
Forks come in different sizes based on chassis and travel. We use a 36x10x6" to accommodate all fork sizes. 10x6x6" for all shocks and 24x6x6" for all dropper posts. Alternatively, you can ship your suspension in any box that fits your suspension parts that you feel comfortable shipping.
While we can't speak for your local bike shop, most shops are usually happy to help. Simply complete your request online then head over to your local bike shop, provide them with the details of your service, and see if they will send it in for you. Alternatively, there's an online portal for your local bike shop to submit the request if you would rather let them take care of it, start to finish.
It's up to you. Most of the time, shipping is not a problem and we recommend checking with your shipping company to see if shipping insurance is included with your shipment choice.
For Forks: Please clean the fork, remove all unnecessary items (ie: crown races, brake mounts, etc ).
For Dropper Posts: Please clean the post, remove all unnecessary items (ie: saddle,saddle clamp ).
For Rear Shocks: Please clean the shock, remove all unnecessary items (ie: frame hardware, reducers, springs, etc ).
Due to the in-depth service that will be completed, these settings will need to be readjusted to match your preferences. Please make note of your current settings before sending your suspension in.
Yes. FOX offers a one day, in-house turnaround time in conjunction with FOX's new service reservation system. An additional £50 GBP / $79 USD / $99 CAD fee will be added to your Factory Service charge for a single product and a £70 GBP / $99 USD / $129 CAD fee will be added for two or more products sent in.
You sure can… When submitting your service request you can add it into the notes section, then when the service team reaches back out to you to confirm you can chat logistics with your suspension tech. Alternatively, you can reach out to us first:
FOX US West Coast - [email protected]
FOX US East Coast - [email protected]
FOX Canada - [email protected]
FOX UK - [email protected]
Dream about Kashima? Lusting over the latest dampers? Want color-matching custom decals? Not only do we provide the highest quality service, but we’re also always happy to upgrade and/or customize your suspension to suit your riding style and aesthetics. Want to custom tune your suspension? Get in touch with us:
FOX US West Coast - [email protected]
FOX US East Coast - [email protected]
FOX Canada - [email protected]
FOX UK - [email protected]
If you hear, see, or feel something unusual, stop riding immediately and contact us for proper servicing.
FOX US West Coast - [email protected]
FOX US East Coast - [email protected]
FOX Canada - [email protected]
FOX UK - [email protected]
If you live in the US, then we will be able to process your credit card online then charge you once your suspension has been dialed.
If you live in Canada or the UK, as soon as your product is ready to be shipped back, we will call you to get your credit card info for the payment.
If you have questions concerning your suspension serviceability or you would like a more detailed estimate prior to sending your products in, please email a detailed description of the problem and pictures of your FOX supsension product to the email below:
USA
1-800-369-7469
[email protected]
Canada
1-800-527-9244
[email protected]
United Kingdom
+44.0204 5863775
[email protected]
International customers, please contact your Local FOX Distributor for service options.
If you have questions about the status of your repair or wish to chat with one of our techs about changes to your service, please contact the service center you sent your suspension in to.
FOX West Coast Service Center
38 Isidor Court Suite 120
Sparks, NV 89441
[email protected]
FOX East Coast Service Center
95 Underwood Rd
Fletcher, NC 28732
[email protected]
FOX Canada Service Center
8331 Eastlake Dr #103
Burnaby, BC V5A 4W2, Canada
[email protected]
FOX UK Service Center
Unit B1, Kingswey Business Park
Forsyth Road
Woking, Surrey, UK GU21 5SA
[email protected]
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