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MOUNTAIN BIKE SUSPENSION SERVICE

FOX Suspension Service

To have your product serviced by FOX, a Return Authorization (RA) number will need to be issued by FOX Factory. Click the ‘Online RA Request Form’ button below to begin this process.

NOTE: For model year 2013 and older FOX products, please call us toll-free at 1-800-369-7469 or send a photo via email to servicenv@ridefox.com for help finding the best solution. Use the same contact methods if you’re unsure of your product’s model year.

Based on the product being serviced and your location, FOX will email you with information regarding which Service Center to ship your product to.

To assist us in quicker processing, please mark the RA number clearly on the outside of the package.

ONLINE RA REQUEST FORM »

SERVICE OPTIONS

Standard Service

Performed according to current in-house turnaround times. Available at East and West Coast Service Centers. Submit RA Request »

Expedited Service

Moves your service to the front of the line once it is received at our Service Center. An additional $50 fee will be added to your service charge for this option. Available at East and West Coast Service Centers. Submit RA Request »

In the comment box at the end of the RA request form, please note that you would like the expedited service option.

FOX Service Appointment (FSA program)

Guaranteed 1 day in house turnaround based on a scheduled appointment. You must call 800-369-7469, ext. 4533 to schedule the service appointment – this option is not available through the RA Request form. An additional $75 fee will be added to your service charge for this option. This service is available at the West Coast Service Center only.

Please ask about expedited shipping options for the return of your service.

For status updates on your repair, please email the service center that you sent it to:

FOX Service Center (FOX and Marzocchi)
38 Isidor Court Suite 120
Sparks, NV 89441
servicenv@ridefox.com

FOX East Coast Service Center (FOX only)
95 Underwood Rd
Fletcher, NC 28732
serviceavl@ridefox.com

FOX Canada Service Center (FOX and Marzocchi)
8333 Eastlake Dr #103
Burnaby, BC V5A 4W2, Canada
foxservice@raceface.com

If you have questions concerning whether your suspension is still serviceable or you would like a more detailed estimate prior to sending your products in, please e-mail a detailed description of the problem and a picture of your Fox product to servicenv@ridefox.com

International customers, please contact an Authorized International Service Center for service.

FOX REGIONAL TECHNICAL CLINICS

SUSPENSION SERVICE

Fork Factory Service $175*

  • Thorough inspection of fork for damage and/or wear.
  • Complete tear down and rebuild of damper, including new seals and oil.
  • New dust wipers and foam rings.
  • New air piston and air piston seal (F-series and FLOAT models).
  • Rebuild TALAS system with new seals and oil (if applicable).
  • Fork bushings will be replaced when deemed necessary.

Rear Shock Factory Service $145*
(Slightly higher for Brain, Nude, DRCV, and DYAD)

  • Thorough inspection of shock for damage and/or wear.
  • Complete tear down and rebuild of damper, including new seals, oil, and nitrogen recharge (for models requiring nitrogen charge).
  • New air seals (if applicable).
  • New Eyelet Hardware is available upon request at an additional charge.

Transfer Factory Service $90*

  • Complete overhaul of Seat Post internals
  • All seals replaced
  • Damper re-bled with new Damper oil
  • Will look and perform as new

*Price may be higher if product is severely damaged and requires replacement parts that will exceed original estimate. FOX will call you with a revised estimate for your approval prior to work being started. Credit Card information for payment of services will be required at the beginning of the service. US only. International customers, please contact an Authorized International Service Center for service.


SERVICE INTERVALS

RECOMMENDED MINIMUM FORK MAINTENANCE
  Every Ride Regularly Every 125 Hours/Yearly, or whichever comes first.*
Clean exterior with mild soap and water only, then wipe dry with a soft towel.    
Check sag and damper settings. Inspect your product for visual damage and function of all controls.    
Full fork service (Full internal/external inspection, damper rebuild, air spring rebuild, bath oil and wiper replacement)    
RECOMMENDED MINIMUM SHOCK MAINTENANCE
  Every Ride Regularly Every 125 Hours/Yearly, or whichever comes first.*
Clean exterior with mild soap and water only, then wipe dry with a soft towel. Inspect your product for visual damage and function of all controls.    
Check sag and damper settings. Inspect your product for visual damage and function of all controls.    
Full shock service (Full internal/external inspection, damper rebuild, air seal replacement for air shocks)    
RECOMMENDED MINIMUM TRANSFER MAINTENANCE
  Every Ride Regularly Every 125 Hours/Yearly, or whichever comes first.*
Clean exterior with mild soap and water only, then wipe dry with a soft towel.    
Inspect your product for visual damage and function of all controls.    
Full Transfer Seatpost service (Full rebuild)    

*For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, FOX encourages riders to perform maintenance earlier than recommended above as needed. If you hear, see, or feel something unusual, stop riding immediately and contact a FOX Authorized Service Center for proper servicing.


Pro Tip: To maintain a level of performance achieved by Factory Pro Riders, more frequent maintenance than suggested above can be performed, if desired.