With the rapid development of COVID-19, it is our priority to help ensure the health and safety of our employees, customers, partners, and communities. We are working diligently to reduce the risk to our work environment, as well to ensure that we continue to support our customers by following recommendations of the Public Health Officials. While the FOX Service Centers remain open for business, customers may experience service delays related to the implementation of new precautionary measures.
Thank you for your continued support – please stay safe and look out for each other.
Great suspension floats through the roughest trails in the smoothest way possible, but that constant wear-and-tear means your suspension needs to be maintained regularly. FOX products deliver at the highest levels of performance and require regular maintenance to achieve the extremely high riding standards of our World Cup racers.
And while few can ride like a Factory team athlete, everyone can enjoy the same plush, responsive performance. So, don’t just set and forget it. Get it serviced with genuine FOX parts.GET STARTED
Recommended minimum fork, shock and seat post maintenance:
Every 125 Hours/Yearly, or whichever comes first.*
*Price may be higher if product is severely damaged and requires replacement parts that will exceed original estimate. FOX will call you with a revised estimate for your approval prior to work being started. Credit Card information for payment of services will be required at the beginning of the service. US only. International customers, please contact an Authorized International Service Center for service.
*For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, FOX encourages riders to perform maintenance earlier than recommended above as needed. If you hear, see, or feel something unusual, stop riding immediately and contact a FOX Authorized Service Center for proper servicing.
Pro Tip: To maintain a level of performance achieved by Factory Pro Riders, more frequent maintenance than suggested above can be performed, if desired.
Performed according to current in-house turnaround times. Available at East and West Coast Service Centers. Submit RA Request »
Moves your service to the front of the line once it is received at our Service Center. An additional $50 fee will be added to your service charge for this option. Available at East and West Coast Service Centers. Submit RA Request »
In the comment box at the end of the RA request form, please note that you would like the expedited service option.
Guaranteed 1 day in house turnaround based on a scheduled appointment. You must call 800-369-7469, ext. 4533 to schedule the service appointment – this option is not available through the RA Request form. An additional $75 fee will be added to your service charge for this option. This service is available at the West Coast Service Center only.
For status updates on your repair, please email the service center that you sent it to. Please include your ‘RA Number’ for quicker response times.
FOX Service Center (FOX and Marzocchi)
38 Isidor Court Suite 120
Sparks, NV 89441
FOX East Coast Service Center (FOX only)
95 Underwood Rd
Fletcher, NC 28732
FOX Canada Service Center (FOX and Marzocchi)
8333 Eastlake Dr #103
Burnaby, BC V5A 4W2, Canada
If you have questions concerning whether your suspension is still serviceable or you would like a more detailed estimate prior to sending your products in, please e-mail a detailed description of the problem and a picture of your Fox product to firstname.lastname@example.org
International customers, please contact an Authorized International Service Center for service.